General Information
- MyParcelMate is a UK-based logistics platform for businesses and individuals.
- We partner with major carriers for reliable, fast, and secure deliveries.
- All shipments are insured and can be tracked online.
- Our website uses cookies and secure technologies to improve your experience.
- Support is available 24/7 via email and phone.
- We comply with UK GDPR and Data Protection Act 2018.
- For more details, see our Privacy & Cookies Policy.
General Questions
What services does MyParcelMate offer?
We provide express delivery, secure handling, route optimization, and custom logistics solutions for businesses and individuals across the UK.
How can I track my parcel?
Each shipment receives a tracking number. You can track your parcel in real-time using our website or the carrier's tracking portal.
What carriers do you work with?
We partner with major UK carriers including DPD, Evri, Yodel, Parcelforce, DHL, and Amazon Logistics to offer the best delivery options.
How do I contact support?
You can reach our support team via email at info@myparcelmate.co.uk or by phone at +44 XXX XXX XXXX. We offer 24/7 support for urgent issues.
Delivery & Logistics
Do you offer same-day or next-day delivery?
Yes, we offer both same-day and next-day delivery options depending on your location and carrier availability.
Can I change my delivery address?
Address changes are possible before dispatch. Please contact support as soon as possible to request a change.
What happens if my parcel is lost or damaged?
All shipments are insured. In case of loss or damage, contact support to initiate a claim. We will assist you throughout the process.
Privacy & Security
How is my data protected?
We comply with UK GDPR and Data Protection Act 2018. Your data is stored securely and never shared with third parties except for delivery purposes.
Do you use cookies?
Yes, we use cookies and similar technologies to improve site functionality and user experience. See our Privacy & Cookies Policy for details.